For non safety related items we allow exchanges. We encourage you to wear your new pair of boots or shoes at home on carpet before you use them outdoors. This will allow you to change the size if necessary. We will only accept exchanges of items that are in a new condition and they can be easily resold. Unfortunately for all safety related equipment we do not offer returns or exchanges. No change of mind refunds. For returns of faulty items or warranty claims please email firstname.lastname@example.org or visit 160 Katoomba St, Katoomba, NSW.